CephasGM — Customer Service (Enterprise)

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Ticket Management

Advanced tracking with SLA, categories & full history.

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Live Chat Support

Real-time chat with transcripts, ratings & queues.

Feedback & CSAT

NPS, CES, sentiment analysis & trend reports.

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Knowledge Base

Multi-language articles with versioning & ratings.

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Service Analytics

SLA, backlog, agent perf, cost & forecast.

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CRM 360°

Customer view with history, contracts & risk.

Enterprise Customer Service

Click any card to access the full-featured module below. All data is fully editable, savable, and deletable. This system includes all upgrades for multi-national operations.